SHIPPING POLICY
We offer free shipping on all products to the United States and $15 for expedited. At this time we do not offer international shipping.
DOMESTIC RATES
GROUND - Free on all U.S orders.
EXPEDITED - $15 USD
ORDER FULFILLMENT
All items take 24 - 48hrs to process before shipping.
Orders placed Monday - Friday after 5PM EST will begin processing the next business day and if it’s ready to ship, it will ship in 2-3 business days.
Orders are processed pending item availability and credit card verification. KENDRA SHANTAI will contact you via email if there are any issues with your order.
All orders are shipped with delivery confirmations which can be used to track your package. We are unable to provide tracking information beyond that supplied by the carrier. If your package is lost or damaged in transit, please email us immediately.
Your satisfaction is our priority, and we want to help quickly to get your Kendra Shantai to you. If you need to make a change to your shipping address, email us at info@kendrashantai.com as soon as possible. We can amend the address as long as the package has not left our facility. We can try to reroute a package once it has shipped but unfortunately there is no guarantee.
Standard shipping does NOT include insurance.
PRE-ORDER ITEMS
Shipping dates on Pre-Order items are estimates only. Goods are not guaranteed to ship on the date listed. All Pre-Order items are subject to delays and cancellations during production. Pre-ordered “RESERVE” items cannot be returned or exchanged.
REFUSED SHIPMENTS
If an order is refused at delivery, you will not be refunded shipping costs and/or any duties and taxes incurred. We strongly urge you to review your order prior to shipment.
RETURN POLICY
In the event of any defects or concerns, please email us at info@kendrashantai.com within 48 hours of receiving your order. Your happiness is our priority, and we will work swiftly to resolve any issues and get you a new replacement.
You have 14 calendar days to return an item from the date you received it.
Item(s) can be returned for store credit or exchange only. Unless there is fault by Kendra Shantai LLC. If we are at fault, we will pay for the return postage.
To return your item, you must request a return label.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
The complete cost of the label and the cost of return shipping will be deducted from your store credit.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Once we receive your item, we will inspect it and notify you that we have received your returned item.
If our quality control team has approved the returned stock, you will be emailed a store credit in the amount of your purchase, less the initial shipping cost and the full shipping cost to return the item.
Exchange orders will ship within 24 hours of the original item being received back, depending on stock availability and according to our shipping policy.
CHANGES & CANCELLATIONS
You can change or cancel your order online before your order is shipped.
Should you decide, you would like to change your order for any reason, we are happy to cancel your order so you can make a new order and or receive store credit.
When your item has shipped, we will not be able to cancel your order with the carrier.
Once you request the cancellation of any item(s) in your order, it will take us a maximum of 2 - 3 business days to cancel the order.
What are the modes of refund available after cancellation?
Please note that whenever you cancel, we can only provide store credit only as we cannot provide refunds.
Once you have requested the cancellation of item(s) in your order, we will complete the cancellation and your store credit will be emailed to you.
CONTACT US
If you have any questions on how to return, change or cancel your order, contact us at info@kendrashantai.com